Order Terms and Conditions
Once you have agreed the product required with your Trade Sales Representative you will receive an acknowledgement to sign.
Please make sure you check all items are correct as all made to order products, such as all cabinets and most doors, cannot be returned under any circumstances.
Orders will not be placed for products until the signed acknowledgement is received by PKB Trade.
We strongly advise against making onward commitments without first checking the availability of products. When an item is unavailable a date will be advised (on anticipated availability). Most products are made to order, please allow 10 working days for delivery.
Lead times will change at various times of the year and will be different for each product. Most areas have a delivery day of at least once a week.
Whilst all attempts have been made to make prices correct there can be errors during the printing process. We recommend that you check the prices on your order confirmation, as these will be the prices that will be invoiced.
We advise you to take delivery of the products one week prior to onward delivery to your customer to enable you to check that all products are present and damage free. In the unlikely event of products being missing or damaged on delivery we can then arrange for replacement products to be on your next scheduled delivery.
Once we have ordered materials and production of your order has started the delivery date can no longer be moved without the order being paid for in full. If products have gone in to production, and the original delivery date is delayed for more than 14 days, the goods will be subject to a storage fee of £40 per day to cover both storage and insurance of your order.
A delivery charge of £75 will be applied to all orders within a 30 mile radius of PE2 7BU. Deliveries outside of this radius will be priced on application. £150 will be applied to all direct to site deliveries. An overnight courier service is available; prices are available on request. MFC is not recommended to be sent overnight. It is the customer’s responsibility to provide labour to unload the vehicle. Please ensure that if your delivery address has restricted access for an 18-ton lorry that you advise us when we call to arrange delivery. We ask that all deliveries are attended by a representative of your company. All products must be checked off on delivery and a delivery note signed as confirmation of receipt. Any incorrect or damaged products must be notified to us by email to firstname.lastname@example.org within 72 hours of receiving the delivery. Please note that we do not make deliveries outside of the mainland UK.
Account facilities are available; please request an account application form via email@example.com to apply. Payments must be made to the account details specified on your invoice/covering email. Please refer to the Trade Account Application for further details.
Orders over £1,000 must be accompanied by a 10% deposit at the time of placing the order. Products will not be placed into production until the deposit has been received. Balance payments must be made by cleared funds prior to delivery or collection via BACS, cleared cheque or cash. Payments can be made to:
Account Name: PKB Trade
Sort Code: 23-05-80
Account No: 36434882
When goods are to be returned please email firstname.lastname@example.org quoting the order number, product code, quantity and reason for requesting the return. PKB Trade cannot accept returns for products that have been worked on or for any made to order products (cabinets, doors and tailored worktops); we therefore recommend that all products be inspected for suitability prior to being worked on. Please ensure that all returned goods are returned in the original packaging. We will not accept returns for any goods that have an invoice date in excess of 1 month old. Once the office receives your request they will send you a goods return note (GRN) to be completed and arrange for the items to be collected on your next scheduled delivery. Surplus goods will be subject to a 25% restocking charge. Goods returned without following the above procedure, having the appropriate paperwork or original packaging will not be credited.
In the unlikely event of a replacement product being required due to a damage/manufacturing fault we request that you notify us via email to email@example.com of the order number, product code, quantity and reason for replacement (if pictures can be sent of the damage it will help speed up the process). We will order your new product and follow the normal order processes including invoice. When the faulty product has been returned and inspected a credit note will be issued. PKB Trade cannot accept returns for products that have been worked on or for any made to order products (cabinets, doors and tailored worktops); we therefore recommend that all products be inspected for suitability prior to being worked on. Please ensure that all returned goods are returned in the original packaging. We will not accept returns for any goods that have an invoice date in excess of 1 month old.
PKB Trade is committed to the constant improvement of our products and services, we reserve the right to change or withdraw any product or its price without notification.
All drawings including photographs and descriptions are to assist in the identification of a product; the style and finer detail may change depending on the range chosen.
PLEASE READ THE ABOVE TERMS & CONDITIONS CAREFULLY. By signing your acknowledgement, you accept that you agree to be legally bound by these Terms & Conditions.